FAQ

Please note that there is no downloadable app available from a store. Simply register at www.dragoncharging.co.uk and start using our chargers straight away.

Once registered you can start a charge by following these easy steps….

  1. Log in to the DragonCharging mobile site
  2. Tap on Start a Charge (ensure location settings are enabled)
  3. Tap on the charge point you require
  4. Ensure your vehicle is connected to the charge point first
  5. Tap the green Charge button, followed by the large green Confirmation button
  6. Charging will commence
  7. Check the charge indicator on your vehicle before leaving, to ensure it is charging.

Visit our website at www.dragoncharging.co.uk choose Sign Up and complete all registration details

  • To start a charge, tap on Start a Charge from the main menu (ensure location settings are enabled)
  • Tap on the charge point you require
  • Ensure your vehicle is connected to the charge point first
  • Tap the green Charge button, followed by the large green Confirmation button
  • Charging will commence
  • Check the charge indicator on your vehicle before leaving, to ensure it is charging
  • Alternatively, you can add a RFID card to your account
    1. You must be within 100m of a charger
    2. Open the DragonCharging mobile site
    3. Click My Account and select Register (under RFID card)
    4. Follow the on-screen instructions

To order a RFID card please log in to your DragonCharging account:

  1. Select My Account from the main menu
  2. Go to RFID Card
  3. Tap on (New Card) Buy
  4. Select DragonCharging as your network
  5. Tap Buy RFID card
Please allow up to 5 working days for your card to arrive in the post

You can register any existing RFID card on to the DragonCharging network. To register a card, take your card to your nearest DragonCharging network charger and follow the instructions below…

  1. Login to your DragonCharging account
  2. Select My Account from the main menu
  3. Go to RFID Card
  4. Tap on Register
  5. Follow the on-screen instructions
You can now start using your chosen RFID card at all DragonCharging network charge points.

Ensure your location services are switched on before trying to access the map by:

  1. Proceed to settings on your iPhone
  2. Select privacy
  3. Select location services
Go to Safari and change option from ‘never’ to ‘while using’

Please contact our customer helpline on 01834 474480, or you can e-mail us at dragonchargingsupport@silverstonege.com if your query is less urgent

Please check:

  • You have credit or auto top up enabled on your DragonCharging account
  • If using a RFID card check it is registered to your DragonCharging account
  • Your vehicle is powered off and in park mode
  • The charge point has a green light
  • The cable is firmly locked in to your vehicle
  • If using the DragonCharging mobile site ensure you select the correct connector
  • If you are still unable to start a charge, please contact our customer helpline on 01834 474480, or you can e-mail us at dragonchargingsupport@silverstonege.com if your query is less urgent

If you are unable to release the cable at the end of a charge session, please wait up to 1 min as the charge point may need to ‘time out’ after the session has ended.

Remove the cable from the car before attempting to remove it from the charger. This security feature means that by locking your cable into the car using your car key you prevent anyone from removing your cable from the charger.

Push the cable in slightly to the charger to allow the locking pin to release before pulling out.

Please check that the email address you entered matches the email address registered on your DragonCharging account and the password is correct. If the password is incorrect please click the forgotten password link and you will receive a reset password email.

If you are unable to resolve the issue please contact our customer helpline on 01834 474480, or you can email us at dragonchargingsupport@silverstonege.com if your query is less urgent.

Ensure you are logged in to your account:

  1. Select My Account from the main menu
  2. Go to About You and click on Edit, to update your details
  3. If you would like to update your e-mail address, please contact us, and we will make this change for you.

Our charge points are not subject to an overstay fee, however, you are responsible for paying any charges to park in the car park, even if you are charging your car.

When you have finished charging, please move your car to another space to ensure that the charge points are available for the next customer to use.

Our charge points are often located on ‘host’ sites (such as council owned car parks). It is the host that decides whether parking fees apply whilst charging. It is very important that you read the on-site signs to make sure you understand their policy.

Neither Silverstone Green Energy nor the host will accept any responsibility if you are issued with a penalty charge notice for non-payment of parking charges.